Service and Technology Needs of SMBs

Report Sellers has added a new market research report “Service and Technology Needs of SMBs” to its offerings. The report is an in-depth market study providing accurate market insights including the latest trends, forecast, competitive insights, etc.

This report examines the use of technical products and services among small and medium businesses (SMBs) of various sizes and within a variety of industries. It studies the primary technical challenges facing SMBs and examines the market for various technical services among this group. The report includes a five-year forecast for various IT and support services in the SMB market.

Table of Content:

1.0 Report Summary
1.1 Purpose of Report
1.2 Scope of Report
1.3 Research Approach/Sources
2.0 State of the Market
2.1 IT Profiles of U.S. Small Businesses
2.2 Device Adoption
2.3 Service Adoption and Interest
3.0 IT Support Services
3.1 Adoption
3.2 Providing IT Support
3.3 Market Opportunity
3.4 Service Offerings
3.5 Service Evolution
4.0 Managed Security Services
4.1 Competitive Environment for Small Business Security
4.1.1 Managed Security Offerings
4.2 Adoption
4.3 Business Model Evolution
5.0 Forecast
5.1 Computer and Network Setup/Installation
5.2 One-time Support Services
5.3 Subscription Support Services
5.4 Managed Security Services
6.0 Implications and Recommendations
7.0 Appendix
7.1 Glossary
7.2 Index

List of Figures

• Size of U.S. Small Businesses
• Small Business Industry Classification
• IT Profiles of U.S. Small Businesses Q2/2016
• Devices Used for Business Purposes by Company Size (Q2/16)
• Adoption of IT Software and Services (Q2/16)
• IT Services: Interest and Use among U.S. Small Businesses (Q2/16)
• Payment Method Used for IT Support (Q2/16)
• Provider of Small Business Technical Support Services (Q2/16)
• Small Business IT Support Services
• Industries with Strong Market Opportunity for IT Support
• Small Business IT Support Services Offered by AT&T
• Small Business IT Support Services Offered by Staples
• Small Business IT Support Services Offered by HP
• Small Business IT Support Services Offered by Verizon
• Cloud Enablement Services
• Competitive Environment Small Business Security Services
• Managed Security Service Features
• Selected Providers of Managed Security for Small Businesses
• Use of Free Software or Online Tools by Company Size (Q2/16)
• Forecast Methodology Computer and Network Setup
• Annual Revenue: Computer and Network Setup
• Forecast Methodology One-time Support Revenue
• Small Business: One-time Support Revenue
• Forecast Methodology Subscription Support Revenue
• Annual Revenue: Support Subscriptions
• Forecast Methodology - Managed Security Service
• Annual Revenue: Managed Security Services

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